How do we make the most of the greatest global shift in the world of work for a century and radically redesign the way we work—forever?
Professor Lynda Gratton is the global thought-leader on the future of work. Drawing on thirty years of research into the technological, demographic, cultural, and societal trends that are shaping work and building on what we learned through our experiences of the pandemic, Gratton presents her innovative four-step framework for redesigning work that will help you:
Understand your people and what drives performance
Reimagine creative new ways to work
Model and test these approaches within your organization
Act and create to ensure your redesign has lasting benefits
Gratton presents real-world case studies that show companies grappling with work challenges. These include the global bank HSBC, which built a multidisciplinary team to understand the employee experience; the Japanese technology company Fujitsu, which reimagined three kinds of “perfect” offices; and the Australian telecommunications company Telstra, which established new roles to coordinate work across the organization.
Whether you’re working in a small team or running a multinational, Redesigning Work is the definitive book on how to transform your organization and make hybrid working work for you.
Series Foreword xiii List of Figures xv Introduction I 1. How to Redesign Work 15 2. Understand 21 3. Reimagine 59 4. Model and Test 122 5. Act and Create 177 The Way Forward 217 Acknowledgements 221 Notes 225 Index 231
Included in the Financial Times's Best Books of 2022: Business
“Gratton seeks out real-world examples of how innovative employers, from Fujitsu to HSBC, are creating and managing hybrid and flexible working. With characteristic verve, she lays out four practical steps towards reshaping your business for the imminent arrival of the future of work.” —Financial Times, “Best Books of 2022: Business”
"After the extraordinary changes of the pandemic, Lynda Gratton’s rigorous new study makes clear we should not leave the future of work to chance...Redesigning Work is very much a how-to guide, with practical frameworks and examples. The rigour and discipline Gratton brings to the book might surprise those who haven’t been involved in organisational change. The message is clear: don’t leave the future of work to chance." —The Financial Times
"Unlike many of the instant experts on this subject, Gratton has a deep understanding of the topic, built through careful research. And she understands both the good and the bad of the pandemic experience. Yes, we accelerated our digital skills, we learned the value of flexibility of time and place, and in some cases we learned to better respect the “off” switch. But we also saw strong ties strengthen while weak ties weakened. And we were forced to confront the critical importance of human connections." —Fortune
"In her latest book, Redesigning Work: How to Transform Your Organization and Make Hybrid Work for Everyone, Gratton outlines a four-step process that builds off her two realizations outlined above. They just might help you successfully redesign and change your workplace...it’s part playbook, part guide, and part community. In sum, a thorough compendium to help you—once and for all—to redesign work." —Forbes
"Gratton's book lays out a four-step process to help companies understand the challenges they are facing, imagine new approaches, test those ideas, and execute them." —Bloomberg News
How do we make the most of the greatest global shift in the world of work for a century and radically redesign the way we work—forever?
Professor Lynda Gratton is the global thought-leader on the future of work. Drawing on thirty years of research into the technological, demographic, cultural, and societal trends that are shaping work and building on what we learned through our experiences of the pandemic, Gratton presents her innovative four-step framework for redesigning work that will help you:
Understand your people and what drives performance
Reimagine creative new ways to work
Model and test these approaches within your organization
Act and create to ensure your redesign has lasting benefits
Gratton presents real-world case studies that show companies grappling with work challenges. These include the global bank HSBC, which built a multidisciplinary team to understand the employee experience; the Japanese technology company Fujitsu, which reimagined three kinds of “perfect” offices; and the Australian telecommunications company Telstra, which established new roles to coordinate work across the organization.
Whether you’re working in a small team or running a multinational, Redesigning Work is the definitive book on how to transform your organization and make hybrid working work for you.
Table of Contents
Series Foreword xiii List of Figures xv Introduction I 1. How to Redesign Work 15 2. Understand 21 3. Reimagine 59 4. Model and Test 122 5. Act and Create 177 The Way Forward 217 Acknowledgements 221 Notes 225 Index 231
Praise
Included in the Financial Times's Best Books of 2022: Business
“Gratton seeks out real-world examples of how innovative employers, from Fujitsu to HSBC, are creating and managing hybrid and flexible working. With characteristic verve, she lays out four practical steps towards reshaping your business for the imminent arrival of the future of work.” —Financial Times, “Best Books of 2022: Business”
"After the extraordinary changes of the pandemic, Lynda Gratton’s rigorous new study makes clear we should not leave the future of work to chance...Redesigning Work is very much a how-to guide, with practical frameworks and examples. The rigour and discipline Gratton brings to the book might surprise those who haven’t been involved in organisational change. The message is clear: don’t leave the future of work to chance." —The Financial Times
"Unlike many of the instant experts on this subject, Gratton has a deep understanding of the topic, built through careful research. And she understands both the good and the bad of the pandemic experience. Yes, we accelerated our digital skills, we learned the value of flexibility of time and place, and in some cases we learned to better respect the “off” switch. But we also saw strong ties strengthen while weak ties weakened. And we were forced to confront the critical importance of human connections." —Fortune
"In her latest book, Redesigning Work: How to Transform Your Organization and Make Hybrid Work for Everyone, Gratton outlines a four-step process that builds off her two realizations outlined above. They just might help you successfully redesign and change your workplace...it’s part playbook, part guide, and part community. In sum, a thorough compendium to help you—once and for all—to redesign work." —Forbes
"Gratton's book lays out a four-step process to help companies understand the challenges they are facing, imagine new approaches, test those ideas, and execute them." —Bloomberg News
