I. An Overview
1. The Goal: A relationship that can deal well with differences
2. First Step: Disentangle relationship issues from substantive ones
3. A Strategy: Be Unconditionally contructive
II. Basic Elements of a Working Releationship
4. Rationality: Balance emotions with reason
5. Understanding: Learn how they see things
6. Communication: Always consult before deciding--and listen
7. Reliability: Be wholly trustworthy, but not wholly trusting
8. Persuation, Not Coercion: Negotiate side by side
9. Acceptance: Deal seriously with those with whom we differ
III. The Elements as Parts of a Whole
10. Congruence: Put it all together so that it fits
A Note on "tit-for-tat"
Analytical Table of Contents
Table of Charts
A Note on the Harvard Negotiation Project
I. An Overview
1. The Goal: A relationship that can deal well with differences
2. First Step: Disentangle relationship issues from substantive ones
3. A Strategy: Be Unconditionally contructive
II. Basic Elements of a Working Releationship
4. Rationality: Balance emotions with reason
5. Understanding: Learn how they see things
6. Communication: Always consult before deciding--and listen
7. Reliability: Be wholly trustworthy, but not wholly trusting
8. Persuation, Not Coercion: Negotiate side by side
9. Acceptance: Deal seriously with those with whom we differ
III. The Elements as Parts of a Whole
10. Congruence: Put it all together so that it fits
A Note on "tit-for-tat"
Analytical Table of Contents
Table of Charts
A Note on the Harvard Negotiation Project
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